Aesthetic Labour
This article was downloaded by: [University Of Surrey]
On: 30 December 2014, At: 06:07
Publisher: Routledge
Informa Ltd Registered in England and Wales Registered Number:
1072954 Registered office: Mortimer House, 37-41 Mortimer Street,
London W1T 3JH, UK
The Service Industries
Journal
Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/fsij20 Aesthetic Labour in
Interactive Service
Work: Some Case Study
Evidence from the ‘New’
Glasgow
a
a
Chris Warhurst , DENNIS NICKSON , ANNE a WITZ & ANNE MARIE CULLEN
a
a
Department of Human Resource
Management , University of Strathclyde ,
Glasgow, G1 1XT
Published online: 20 Aug 2006.
To cite this article: Chris Warhurst , DENNIS NICKSON , ANNE WITZ & ANNE
MARIE CULLEN (2000) Aesthetic Labour in Interactive Service Work: Some
Case Study Evidence from the ‘New’ Glasgow, The Service Industries Journal,
20:3, 1-18, DOI: 10.1080/02642060000000029
To link to this article: http://dx.doi.org/10.1080/02642060000000029
PLEASE SCROLL DOWN FOR ARTICLE
Taylor & Francis makes every effort to ensure the accuracy of all the information (the “Content”) contained in the publications on our platform. However, Taylor & Francis, our agents, and our licensors make no representations or warranties whatsoever as to the accuracy, completeness, or suitability for any purpose of
Downloaded by [University Of Surrey] at 06:07 30 December 2014
the Content. Any opinions and views expressed in this publication are the opinions and views of the authors, and are not the views of or endorsed by Taylor & Francis. The accuracy of the Content should not be relied upon and should be independently verified with primary sources of information. Taylor and Francis shall not be liable for any losses, actions, claims, proceedings, demands, costs, expenses, damages, and other liabilities whatsoever or howsoever caused arising directly or indirectly in connection with, in relation to or arising
On: 30 December 2014, At: 06:07
Publisher: Routledge
Informa Ltd Registered in England and Wales Registered Number:
1072954 Registered office: Mortimer House, 37-41 Mortimer Street,
London W1T 3JH, UK
The Service Industries
Journal
Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/fsij20 Aesthetic Labour in
Interactive Service
Work: Some Case Study
Evidence from the ‘New’
Glasgow
a
a
Chris Warhurst , DENNIS NICKSON , ANNE a WITZ & ANNE MARIE CULLEN
a
a
Department of Human Resource
Management , University of Strathclyde ,
Glasgow, G1 1XT
Published online: 20 Aug 2006.
To cite this article: Chris Warhurst , DENNIS NICKSON , ANNE WITZ & ANNE
MARIE CULLEN (2000) Aesthetic Labour in Interactive Service Work: Some
Case Study Evidence from the ‘New’ Glasgow, The Service Industries Journal,
20:3, 1-18, DOI: 10.1080/02642060000000029
To link to this article: http://dx.doi.org/10.1080/02642060000000029
PLEASE SCROLL DOWN FOR ARTICLE
Taylor & Francis makes every effort to ensure the accuracy of all the information (the “Content”) contained in the publications on our platform. However, Taylor & Francis, our agents, and our licensors make no representations or warranties whatsoever as to the accuracy, completeness, or suitability for any purpose of
Downloaded by [University Of Surrey] at 06:07 30 December 2014
the Content. Any opinions and views expressed in this publication are the opinions and views of the authors, and are not the views of or endorsed by Taylor & Francis. The accuracy of the Content should not be relied upon and should be independently verified with primary sources of information. Taylor and Francis shall not be liable for any losses, actions, claims, proceedings, demands, costs, expenses, damages, and other liabilities whatsoever or howsoever caused arising directly or indirectly in connection with, in relation to or arising
References: Adkins. I-.. 1995. Grrrtlrrecl CVord. Buckingham: Open University Press. Allen, J. and I? du Gay. 1994, 'Industry and tl~cRest: the Econo~nicIdentity of Services '. CVork. Arkin, A,, 1997. 'Holtl the Production Line. ' People Mtrrirr~c~ri~erit. 6 February. pp. 22-7 Armistead, C., 1994 Bourdieu. P.. 1984, Di.stirrcrion:A Socirrl Criticlrie ofrhe Jri(1yerirerrt c,S7irsttr. London: Routledge. Buckingham. L.. 1995. '1.000 Jobs go at WI-l Smith '. Grr~ir(1icir1. Campbell. E., C. Lockyer and D. Scholarios. (1998) 'Selecting for Quality in the Hotel Industry: Making Room for Context ' Cockbum, C., 1983. Urorhu,:~:Mrrlt. L)orrritrtrr~cerirrcl ~~c1r1~o1ogi~c1l Clrarrgc Davidson. J., 1998, 'Streets Paved with Style '. Hertrld. 21 January. p. 14. Dovies, P., 1990, Your 7btc1lIrircige. London: I 'iathus. Depart~ncntof Trade and Industry. 1997. Corrrpc~tirir;eri(~s.~: Orir pcrrtrrer.slril~~cirlrbrisirress U K , Donovan. P.. 1996, 'Thousands go in NatWcst Branch Cuts '. Griordirir~.3 1 July. p. 13. European Commission. 1997, Meetirrg tlie Qrctllert~c,(fClirrrtge ur Work. I2uxcmbourg:Office for Official Publications of the European Communities. Fuchs. V.R.. 1988. 'An Agenda for Research on tlie Service Sector ' in R.P. Inman (ed.) ibftirrcrgirrg rhc Service Ecorrorirj Gillespie. C.H., 1999, 'Current Trends in I.lo~clAccommotlation Design ' in R.C. Wood and C. Glasgow Dcvclop~nentAgency. 1995. C;lcr.go~~Torrr-isrrr Sfrrrtrgy crrrcl Actior~Pltrrr. 199.5-1999. Glasgow Dcvelopmcnt Agency, 1997, Arrrrr~rrlKcport, Glasgov: GDA. Glasgow Development Agency. 1999. Glasgo~t~ Gledhill Golding. C., 1998. 'Britain Gets First Look at Hooters '. Ctrrc,rer rrrltl Hotelliceper. 30 April. p. 7. Van Maanen. J., 1990. 'The Smile Factory: Work at Disneyland ' in P.J. Frost er 01. (eds) Refrantitly Organisotiorml C~tlrrr~e, Wallace, P., 1995. 'Safe at the Bank? don '^ Cou111on it ', Irrdel~c~rtderlt orr Surrrlrr? Wnrhurst, C. and P. Thompson, 1998. 'Hands, Hearts and Minds: Changing Work a l ~ dWorkers at the End of the Century ' in P Watson, C.. 1998, 'f25m to give GIasgov a tvlillelllliulii Flourish '. Hrrrrlrl. 7 February. pp. I and Downloaded by [University Of Surrey] at 06:07 30 December 2014 Witz, A,, C. Warhurst. D. Niekson and A.M. Cullen. 1998. 'Human Hardware: Aesthetic Labour in the Ncw Wol-kplace '