Best Practices Knowledge Management Framework
BEST
PRACTICES
KNOWLEDGE
MANAGEMENT
FRAMEWORK
Presented by:
Janice S. Madarang
MPA620 – Administrative Innovations and
Reforms
WHAT IS KNOWLEDGE
MANAGEMENT?
Knowledge management is capturing, structuring, enhancing and disseminating the knowledge of an organization. Knowledge management involves:
Getting the right information, to the right person, at the right time and cost
Organizing, distilling and presenting information in a timely, relevant, accurate and simple manner
Leveraging both tacit and explicit knowledge in a systematic way
Using the information delivered to enable informed decision making
According to Botha et al (2008) these are:
Culture: One which is supportive of knowledge management, and the processes it implies particularly knowledge sharing.
Infrastructure: Support systems, teams, structures, and collaboration.
Measures: Developing a process and design for managing change.
Technology: Can offer great advantages in certain areas. Similarly, if misused, it can sabotage the KM process. Whether technology deserves its status as an enabler is debatable, but it is nonetheless important. Determining the Organization's Knowledge and
Know-how:
Knowledge Discovery and Detection: Refers to the processes of identifying existing knowledge sources, as well as discovering hidden knowledge in data and information. This knowledge resides both inside the organization and externally, in customers, suppliers, partners, etc.
Explicit knowledge: Document management, intelligence gathering, data mining, text mining etc. IT is useful/crucial in this respect.
Tacit (embodied) knowledge: Includes tools/practices such as knowledge surveys, questionnaires, individual interviews, group interviews, focus groups, network analysis, and observation. IT has a more limited and indirect role.
Embedded knowledge: Includes observation, analysis, reverse engineering, and modeling tools to identify knowledge stored within procedures,
products,
PRACTICES
KNOWLEDGE
MANAGEMENT
FRAMEWORK
Presented by:
Janice S. Madarang
MPA620 – Administrative Innovations and
Reforms
WHAT IS KNOWLEDGE
MANAGEMENT?
Knowledge management is capturing, structuring, enhancing and disseminating the knowledge of an organization. Knowledge management involves:
Getting the right information, to the right person, at the right time and cost
Organizing, distilling and presenting information in a timely, relevant, accurate and simple manner
Leveraging both tacit and explicit knowledge in a systematic way
Using the information delivered to enable informed decision making
According to Botha et al (2008) these are:
Culture: One which is supportive of knowledge management, and the processes it implies particularly knowledge sharing.
Infrastructure: Support systems, teams, structures, and collaboration.
Measures: Developing a process and design for managing change.
Technology: Can offer great advantages in certain areas. Similarly, if misused, it can sabotage the KM process. Whether technology deserves its status as an enabler is debatable, but it is nonetheless important. Determining the Organization's Knowledge and
Know-how:
Knowledge Discovery and Detection: Refers to the processes of identifying existing knowledge sources, as well as discovering hidden knowledge in data and information. This knowledge resides both inside the organization and externally, in customers, suppliers, partners, etc.
Explicit knowledge: Document management, intelligence gathering, data mining, text mining etc. IT is useful/crucial in this respect.
Tacit (embodied) knowledge: Includes tools/practices such as knowledge surveys, questionnaires, individual interviews, group interviews, focus groups, network analysis, and observation. IT has a more limited and indirect role.
Embedded knowledge: Includes observation, analysis, reverse engineering, and modeling tools to identify knowledge stored within procedures,
products,