Conflict Process Analysis
Conflict Process Analysis
Introduction
My thesis is a story of a dispute about a mobile phone and phone expenses between Telecommunication (a Chinese mobile telephone operation company) and me. I will use some organizational conflict theories, several types of conflicts and methods to handle with them to finish my dissertation. Telecommunication offered considerable discounts, while the rules were harsh. Staffs did not know the specific regulations, and I lost the best opportunity to undo the damage. The conflict occurred because of those things. Finally we overcame these obstacles with a good alternative.
Handing with mobile phone affairs is close to our daily life. Moreover, it includes interest between the customer, Telecommunication and its staffs. My counterparts and I were strangers originally. Then we became game rivals through the event, and after that we became friends.
Describe the situation of this dispute, the analysis of the situation and evaluations for Telecommunications are integral to my paper.
Description of the Situation
The owner of a branch of B & you, Flavie, two staffs, Julie and Sophie were involved in the conflict. Flavie is the boss of Julie and Sophie, and I was their customer.
In August 2010, I got an admission to the university. Meanwhile, I received two discount coupons from Telecommunication (for you easy to understand, I use the B &you replacing the Telecommunication, and Flavie and Julie replacing the owner’s and the staff’s original names).
At the end of August, I went to university and went to B &you, planning to use the two discount coupons. One of them is for a new smart phone with which I can use it as 1700 RMB cash, and another one is for phone expenses with which I can use it as 900RMB. Julie, as a staff of a branch of B& you (as most of its colleagues, she has a high quit rate because of low salary), told me that, with the voucher 1700 RMB, I could only pay 800 RMB and got a brand new Samsung phone whose
Introduction
My thesis is a story of a dispute about a mobile phone and phone expenses between Telecommunication (a Chinese mobile telephone operation company) and me. I will use some organizational conflict theories, several types of conflicts and methods to handle with them to finish my dissertation. Telecommunication offered considerable discounts, while the rules were harsh. Staffs did not know the specific regulations, and I lost the best opportunity to undo the damage. The conflict occurred because of those things. Finally we overcame these obstacles with a good alternative.
Handing with mobile phone affairs is close to our daily life. Moreover, it includes interest between the customer, Telecommunication and its staffs. My counterparts and I were strangers originally. Then we became game rivals through the event, and after that we became friends.
Describe the situation of this dispute, the analysis of the situation and evaluations for Telecommunications are integral to my paper.
Description of the Situation
The owner of a branch of B & you, Flavie, two staffs, Julie and Sophie were involved in the conflict. Flavie is the boss of Julie and Sophie, and I was their customer.
In August 2010, I got an admission to the university. Meanwhile, I received two discount coupons from Telecommunication (for you easy to understand, I use the B &you replacing the Telecommunication, and Flavie and Julie replacing the owner’s and the staff’s original names).
At the end of August, I went to university and went to B &you, planning to use the two discount coupons. One of them is for a new smart phone with which I can use it as 1700 RMB cash, and another one is for phone expenses with which I can use it as 900RMB. Julie, as a staff of a branch of B& you (as most of its colleagues, she has a high quit rate because of low salary), told me that, with the voucher 1700 RMB, I could only pay 800 RMB and got a brand new Samsung phone whose