CVS STRUCTURE
Module 6:
Question 1: Draw a chart of your organizations domain. List the organization’s products and customers and the forces in the specific and general environments that have an effect on it. Which are the most important forces that the organization has to deal with?
Part A: Draw a chart of your organizations domain.
CVS Pharmacy
Specific Environment
General Environment
An organizations domain is the goods and services, and customers of the organization. Every organizational domain consists of a specific and general environment. In CVS Pharmacy’s specific environment are its suppliers and customers. In CVS Pharmacy’s general environment are governmental regulations, advancements in technology, and economic forces.
Part B: List the organizations products and customers and the forces in the specific and general environments that have an effect on it. What are the most important forces that the organization has to deal with?
CVS Pharmacy offers products in the front store and the pharmacy. Products in the front store range from health and beauty products, over the counter medications, cleaning supplies, school supplies, seasonal items such as Halloween or Christmas decorations, and food and beverages. Some services offered in the front store is the photo station where customers can print photos and make albums for themselves or loved ones. Great customer service is to be given to all customers from the time they enter the store until the time they leave the store. Products offered in the pharmacy are prescription only medications and ordering medications online that cannot be found in the front store. Some services offered in the pharmacy are immunizations such as flu shots, pneumonia, and shingles shot, MinuteClinics, patient consultations, and directing customers into a good Medicare Part D plan. CVS Pharmacy is directed towards many different customer bases. Some customers come into CVS to keep up their good
Question 1: Draw a chart of your organizations domain. List the organization’s products and customers and the forces in the specific and general environments that have an effect on it. Which are the most important forces that the organization has to deal with?
Part A: Draw a chart of your organizations domain.
CVS Pharmacy
Specific Environment
General Environment
An organizations domain is the goods and services, and customers of the organization. Every organizational domain consists of a specific and general environment. In CVS Pharmacy’s specific environment are its suppliers and customers. In CVS Pharmacy’s general environment are governmental regulations, advancements in technology, and economic forces.
Part B: List the organizations products and customers and the forces in the specific and general environments that have an effect on it. What are the most important forces that the organization has to deal with?
CVS Pharmacy offers products in the front store and the pharmacy. Products in the front store range from health and beauty products, over the counter medications, cleaning supplies, school supplies, seasonal items such as Halloween or Christmas decorations, and food and beverages. Some services offered in the front store is the photo station where customers can print photos and make albums for themselves or loved ones. Great customer service is to be given to all customers from the time they enter the store until the time they leave the store. Products offered in the pharmacy are prescription only medications and ordering medications online that cannot be found in the front store. Some services offered in the pharmacy are immunizations such as flu shots, pneumonia, and shingles shot, MinuteClinics, patient consultations, and directing customers into a good Medicare Part D plan. CVS Pharmacy is directed towards many different customer bases. Some customers come into CVS to keep up their good