Exam 05002200
Racheal Falgoust
Organizing, Researching, and Illustrating Your Material
May 7, 2015
Exam 05002200
Step 1
Methods: Conduct investigation in the branch through:
Request initial explanation from the branch manager regarding the issues, on the first day of branch visit. An explanation from the branch head is imperative before communication with anyone else in the company. branch head is responsible for the overall performance, and as a branch head, should be held accountable for issues the branch is facing, or needs to explain his side regarding the issues. In doing this, I expect to learn how the branch head deals with the issues, or if he has complete knowledge of them, and what actions did he take to resolve them.
Reading and analyzing the branch’s five-year business reports. Listing possible issues and problems from the business reports.
Facts normally don’t lie. I can gather potential evidences and loopholes in the branch’s operational weaknesses. Likewise, I will know where to start from, considering the presented data.
Conduct interview on each department’s head as a group.
Communication with each department head allow discussion of the issues on different perspectives. Preferring a group interview with the department head will allow checking, rechecking, and confirmation of the problems on a wider scope.
Conduct internal and external survey through a survey questionnaire. survey will be done on two important stakeholders: First on the employees and second, the branch clients for the past 12 months. I expect to gather on how employees evaluate all aspects of the branch’s operations, and on how clients evaluate the branch’s service performance.
Conduct interview employee executives and individually.
The purpose of the interview is to get results of the survey. I can gather other information that was not raised on the group interview, perhaps because of job security. I expect deeper understanding of the problem and to get opinions of
Organizing, Researching, and Illustrating Your Material
May 7, 2015
Exam 05002200
Step 1
Methods: Conduct investigation in the branch through:
Request initial explanation from the branch manager regarding the issues, on the first day of branch visit. An explanation from the branch head is imperative before communication with anyone else in the company. branch head is responsible for the overall performance, and as a branch head, should be held accountable for issues the branch is facing, or needs to explain his side regarding the issues. In doing this, I expect to learn how the branch head deals with the issues, or if he has complete knowledge of them, and what actions did he take to resolve them.
Reading and analyzing the branch’s five-year business reports. Listing possible issues and problems from the business reports.
Facts normally don’t lie. I can gather potential evidences and loopholes in the branch’s operational weaknesses. Likewise, I will know where to start from, considering the presented data.
Conduct interview on each department’s head as a group.
Communication with each department head allow discussion of the issues on different perspectives. Preferring a group interview with the department head will allow checking, rechecking, and confirmation of the problems on a wider scope.
Conduct internal and external survey through a survey questionnaire. survey will be done on two important stakeholders: First on the employees and second, the branch clients for the past 12 months. I expect to gather on how employees evaluate all aspects of the branch’s operations, and on how clients evaluate the branch’s service performance.
Conduct interview employee executives and individually.
The purpose of the interview is to get results of the survey. I can gather other information that was not raised on the group interview, perhaps because of job security. I expect deeper understanding of the problem and to get opinions of