Global Expansion
Global Expansion: Ethical Challenges and Opportunities
Josh Patillo
AB Technical College
ENG112-04
Abstract Global Expansion is a necessity for companies who are looking to grow their businesses and reduce costs. Global expansion, however, does not come without its challenges. When businesses choose to expand to global operations, it is important to properly train leaders in appropriate ethical negotiations with foreign officials. Once negotiations have been completed and business operations begin, it is important that businesses disclose to domestic customers that their personal information is being outsourced overseas. They must endure their customers that the data being sent is secure by following regulatory requirements. Also, businesses must ensure that their employees are protected from political and economic uprisings, local fraud, and provide medical support. Currently, many universities offer courses in their business school for ethical business practices for global expansion. In order for businesses to have successful global operations, they must be prepared to adequately train their employees in local negotiation techniques, how to understand cultural differences, and inclusion and diversity training. Although global expansion can be an attractive alternative for businesses who desire to outsource labor, businesses must weigh the benefits, overcome challenges, and look for opportunities if they want to be successful.
Key Words
Global Operations Ethics Challenges
Negotiations Benefits Opportunities
Labor Data Culture
Introduction
Over the years, many people have experience calling a service center to get technical support or assistance for banking issues only to discover that the customer service representative at the other end of the line are not native English speakers. While they may have expected to talk to a service center located in the United States, the reality is, these jobs have been outsourced to
Josh Patillo
AB Technical College
ENG112-04
Abstract Global Expansion is a necessity for companies who are looking to grow their businesses and reduce costs. Global expansion, however, does not come without its challenges. When businesses choose to expand to global operations, it is important to properly train leaders in appropriate ethical negotiations with foreign officials. Once negotiations have been completed and business operations begin, it is important that businesses disclose to domestic customers that their personal information is being outsourced overseas. They must endure their customers that the data being sent is secure by following regulatory requirements. Also, businesses must ensure that their employees are protected from political and economic uprisings, local fraud, and provide medical support. Currently, many universities offer courses in their business school for ethical business practices for global expansion. In order for businesses to have successful global operations, they must be prepared to adequately train their employees in local negotiation techniques, how to understand cultural differences, and inclusion and diversity training. Although global expansion can be an attractive alternative for businesses who desire to outsource labor, businesses must weigh the benefits, overcome challenges, and look for opportunities if they want to be successful.
Key Words
Global Operations Ethics Challenges
Negotiations Benefits Opportunities
Labor Data Culture
Introduction
Over the years, many people have experience calling a service center to get technical support or assistance for banking issues only to discover that the customer service representative at the other end of the line are not native English speakers. While they may have expected to talk to a service center located in the United States, the reality is, these jobs have been outsourced to
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