leadership
Leadership may be defined as “influencing and directing the performance of group members towards achieving goals of the organization.” (Stimpson and Singh, 2007). Leadership skills are those attributes possessed by persons with leadership roles. Ms Room must exercise these even though she only has one person to lead. Clear communication can be used to inspire her worker. Also, communication maybe used to ensure that workers know the goals of the business and know their part to accomplish them. Critical thinking involves logical and unbiased decision making that is free from personal gain. So here one can see that when Ms. Rooplal follows the four requirements for decision making, successful decisions will be made displaying effective leadership and failure to do so will bring about bad decisions being made which displays poor leadership. Another leadership skill is listening. Communication is not one way. Effective communication involves both sending and receiving messages. Listening is a very important leadership skill as without it, the company will lose up-to-date information about the position of the business with respect to customer’s reviews from the persons providing customer service. Also, it will not work as a motivational factor as the worker will not feel included in the decision making process. The main types of leadership styles include autocratic, democratic and laissez faire leadership. Some say the perfect leader comprises of elements of all three. An autocratic leader is one who implements his or her own decisions with little to no consultation with their employees. A democratic leader is one who listens to the ideas of his/her employees and then a decision is made by consensus. A laissez faire leader is one who lets his employees do whatever they want by letting them implement their own ideas. No structured work is given and he/she may not even report to the office every day.