Observations 
Café Observation Sheet
CAFÉ/COFFEE SHOP NAME: COFFEE CLUB
ADDRESS: NORTHWEST PLAZA
DATE OBSERVATIONS MADE: 22/2/15
EFFECTIVE
NEEDS IMPROVEMENT
COMMENTS
LOCATION
Eg. Is it accessible, is there parking?
√
There was an underground car park and also a roof car park. Very accessible.
FACILITIES
Eg. Size, kitchen, number of grinders, styles of coffee machine, internet connection, magazines to read
√
There was no Wi-Fi or any magazines or books to read so this could’ve had some improvement. There was only 1 coffee grinder and they had many customers so they should’ve invest in another. There was an indoor and outdoor dining area including a children’s playground. The kitchen seemed very compacted and crowded.
ATMOSPHERE
Eg. Casual/formal
√
The atmosphere was very formal very serious about their business.
DECOR
What is on the walls, tables, furniture colour scheme?
What types of service ware is used?
√
The décor on the walls contained pictures of coffee and there coffee club theme. There furniture colour scheme was light brown/brown/black, was appealing. The service ware was porcelain plates, plastic cups, glass mugs/milkshake cups.
STYLE OF SERVICE
√
Fast Casual.
STAFF
Friendly, efficient, courteous, personal presentation
√
Most staff were friendly however some staff seemed to not show much customer service and did not smile either. Personal presentation was good.
FOOD ITEMS AVALIABLE
List/style of food
√
Wide range of foods; all day breakfast, and lunch menu.
QUALITY OF FOOD CONSUMED
√
Very small portioned food, expected to be more.
BEVERAGE SELECTION AVALIABLE
√
Wide range of beverages. (milkshakes, thick shakes, tea, coffee, soft drink, water) Self-serve water
QUALITY OF BEVERAGES CONSUMED
√
Excellent, delicious. However, ice coffee was very strong. Needed a lot of sugar.
ADDITIONAL COMMENTS/OBSERVATIONS
Great restaurant, would recommend visiting again however some improvements could be made.
Café Observation Sheet
CAFÉ/COFFEE SHOP NAME: LE BON
CAFÉ/COFFEE SHOP NAME: COFFEE CLUB
ADDRESS: NORTHWEST PLAZA
DATE OBSERVATIONS MADE: 22/2/15
EFFECTIVE
NEEDS IMPROVEMENT
COMMENTS
LOCATION
Eg. Is it accessible, is there parking?
√
There was an underground car park and also a roof car park. Very accessible.
FACILITIES
Eg. Size, kitchen, number of grinders, styles of coffee machine, internet connection, magazines to read
√
There was no Wi-Fi or any magazines or books to read so this could’ve had some improvement. There was only 1 coffee grinder and they had many customers so they should’ve invest in another. There was an indoor and outdoor dining area including a children’s playground. The kitchen seemed very compacted and crowded.
ATMOSPHERE
Eg. Casual/formal
√
The atmosphere was very formal very serious about their business.
DECOR
What is on the walls, tables, furniture colour scheme?
What types of service ware is used?
√
The décor on the walls contained pictures of coffee and there coffee club theme. There furniture colour scheme was light brown/brown/black, was appealing. The service ware was porcelain plates, plastic cups, glass mugs/milkshake cups.
STYLE OF SERVICE
√
Fast Casual.
STAFF
Friendly, efficient, courteous, personal presentation
√
Most staff were friendly however some staff seemed to not show much customer service and did not smile either. Personal presentation was good.
FOOD ITEMS AVALIABLE
List/style of food
√
Wide range of foods; all day breakfast, and lunch menu.
QUALITY OF FOOD CONSUMED
√
Very small portioned food, expected to be more.
BEVERAGE SELECTION AVALIABLE
√
Wide range of beverages. (milkshakes, thick shakes, tea, coffee, soft drink, water) Self-serve water
QUALITY OF BEVERAGES CONSUMED
√
Excellent, delicious. However, ice coffee was very strong. Needed a lot of sugar.
ADDITIONAL COMMENTS/OBSERVATIONS
Great restaurant, would recommend visiting again however some improvements could be made.
Café Observation Sheet
CAFÉ/COFFEE SHOP NAME: LE BON