Organization Culture
Organizational Culture Impact on Knowledge Exchange: Saudi Telecom Context
Dr. Raid. M. Al-Adaileh Assistant Prof. Management Information Systems Department of management information systems Faculty of Business – Mutah University/ Jordan B.O.Box (7) - postal code 61710 radaileh@mutah.edu.jo Tel: 00962 777526396
Muawad S. Al-Atawi Saudi Telecom mataw@stc.com.sa Tel: 00966506580856
Organizational Culture Impact on Knowledge Exchange: Saudi Telecom Context Abstract
Purpose The purpose of this study is to investigate the impact of some organizational culture attributes including: openness to change, innovation, trust, teamwork, morale, information flow, employee’s involvement, supervision, customer service and Reward orientation on Knowledge Exchange (KE) process within the context of Saudi Telecom Company (STC) as a representation of the Saudi context. Design/methodology/approach A descriptive correlation design was used. A web survey used to collect data from 378 employees working on STC using Random Number Generator 0.2 software. The sample was selected using emailing list. Findings The findings revealed that cultural attribute of trust, innovation, information flow, supervision, and Reward have an impact on KE within the context of STC. Additionally, the study revealed a statistically significant correlation between organizational culture and KE as whole (0.75), which emphasizes the effective role of organizational culture factors on exchanging of knowledge within the context of the study. Research limitations/implications This study presents only preliminary results from limited data. Additional quantitative data is needed to employ more superior statistical analysis. Moreover, the current study is exploratory in nature with relatively small number of respondents from STC. Originality/value The originality of this study is derived from the importance of KM as a strategic organizational tool as well as the importance of culture as an influential factor.
Dr. Raid. M. Al-Adaileh Assistant Prof. Management Information Systems Department of management information systems Faculty of Business – Mutah University/ Jordan B.O.Box (7) - postal code 61710 radaileh@mutah.edu.jo Tel: 00962 777526396
Muawad S. Al-Atawi Saudi Telecom mataw@stc.com.sa Tel: 00966506580856
Organizational Culture Impact on Knowledge Exchange: Saudi Telecom Context Abstract
Purpose The purpose of this study is to investigate the impact of some organizational culture attributes including: openness to change, innovation, trust, teamwork, morale, information flow, employee’s involvement, supervision, customer service and Reward orientation on Knowledge Exchange (KE) process within the context of Saudi Telecom Company (STC) as a representation of the Saudi context. Design/methodology/approach A descriptive correlation design was used. A web survey used to collect data from 378 employees working on STC using Random Number Generator 0.2 software. The sample was selected using emailing list. Findings The findings revealed that cultural attribute of trust, innovation, information flow, supervision, and Reward have an impact on KE within the context of STC. Additionally, the study revealed a statistically significant correlation between organizational culture and KE as whole (0.75), which emphasizes the effective role of organizational culture factors on exchanging of knowledge within the context of the study. Research limitations/implications This study presents only preliminary results from limited data. Additional quantitative data is needed to employ more superior statistical analysis. Moreover, the current study is exploratory in nature with relatively small number of respondents from STC. Originality/value The originality of this study is derived from the importance of KM as a strategic organizational tool as well as the importance of culture as an influential factor.