Talent Management at Ritz-Carlton
Name – Aruna C. Register number – 1124455
Talent Management at Ritz Carlton Ritz- Carlton is a wholly owned subsidiary of Marriott International and is currently a leading brand in luxury lodging.It is the only service company in America that has won the Malcolm Baldridge National Quality Award twice and is rated best for employee training in the whole of United states of America by the Training Magazine in the year 2007.
Ritz Carlton’s Culture The company has built a reputation as one of the best employers in the US. The company believes that the quality of its end product is only as good as the people providing it. Hence they take great care to recruit candidates who are best fit both in terms of attitude as well as skills and train them to provide high quality service conforming to the precise specifications and standards laid out in the Ritz-Carlton Gold Standard. They refer to their employees as “Ladies and Gentlemen”, which is also reflected in the company’s internal motto: "We are ladies and gentlemen serving ladies and gentlemen". According to Theo Gilbert-Jamison, VP of Leadership Development at Ritz Carlton ,they believe that their employees are professionals in the field, providing great service, and are not servants. They regard their employees as the cornerstone of its exceptional service culture and attribute the company’s success to their employees’ commitment.
Talent acquisition The organization applies "Matching People with Jobs" as their strategy for recruitment.A wide variety of tools are used at Ritz Carlton to attract applicants for the staff positions as well as food and beverage personnel. For example they used Server cards that read “The service you just provided was first class!” on one side, with the job application information on the other side.However for the food and beverage personnel, more traditionally targeted ads were run in the newspapers of major cities. The company’s website for careers and
Talent Management at Ritz Carlton Ritz- Carlton is a wholly owned subsidiary of Marriott International and is currently a leading brand in luxury lodging.It is the only service company in America that has won the Malcolm Baldridge National Quality Award twice and is rated best for employee training in the whole of United states of America by the Training Magazine in the year 2007.
Ritz Carlton’s Culture The company has built a reputation as one of the best employers in the US. The company believes that the quality of its end product is only as good as the people providing it. Hence they take great care to recruit candidates who are best fit both in terms of attitude as well as skills and train them to provide high quality service conforming to the precise specifications and standards laid out in the Ritz-Carlton Gold Standard. They refer to their employees as “Ladies and Gentlemen”, which is also reflected in the company’s internal motto: "We are ladies and gentlemen serving ladies and gentlemen". According to Theo Gilbert-Jamison, VP of Leadership Development at Ritz Carlton ,they believe that their employees are professionals in the field, providing great service, and are not servants. They regard their employees as the cornerstone of its exceptional service culture and attribute the company’s success to their employees’ commitment.
Talent acquisition The organization applies "Matching People with Jobs" as their strategy for recruitment.A wide variety of tools are used at Ritz Carlton to attract applicants for the staff positions as well as food and beverage personnel. For example they used Server cards that read “The service you just provided was first class!” on one side, with the job application information on the other side.However for the food and beverage personnel, more traditionally targeted ads were run in the newspapers of major cities. The company’s website for careers and
References: Coolinsider. (2010, June 13). Ritz Carlton 's Legendary Service. Retrieved from http://coolinsights.blogspot.in/2010/06/ritz-carltons- legendary-service.html D 'Antonio, M. (2007, February 27). Inside the Ritz-Carlton 's Revolutionary Service. Retrieved from http://www.1to1media.com/view.aspx?DocID=30068&m=n Lampton, B. (n.d.). "My Pleasure" - The Ritz-Carlton Hotel PART II. Retrieved from http://www.expertmagazine.com/EMOnline/RC/part2.htm Regani, S.(2007). Ritz- Carlton’s Human Resource Management practices and work culture. Retreived from http://zonecours.hec.ca/documents/H2009-P6-1887758.RitzCarlton.pdf Ritz Carlton. (n.d.). Retrieved from http://corporate.ritzcarlton.com: http://corporate.ritzcarlton.com/en/Press/FactSheet.htm#history Ritz-Carlton: Redefining Elegance (No. 1 of the Training Top 125). (2007, January 3). Retrieved from http://www.trainingmag.com/article/ritz-carlton-redefining-elegance-no-1-training-top-125 Aveling,G.( July, 2009). The Ritz-Carlton Experience: It’s all in the Implementation, Retreived from http://www.brandingasia.com/columns/017.htm