The Role of Information and Communication Technology (Ict) on Organisation Performance
Over the years, many innovations have taken place in the world the most striking and most celebrated is the aspect of information technology. Organisations today are confronted with rapidly changing market condition indicated by high merger rate and strong competitors. Under these conditions traditional management approaches that focus on financial figures and on centralised, analytical planning methods are considered to be insufficient for effectively steering the organisation in a dynamic environment (HOFFMAN (2002). Recent management support approaches like balanced score card is aimed at providing a broader view of organisation performance. The role of technology in “Information age” is well recognised by businesses, industries, government, banks and as such has completely woven in to their organisational structure and strategic planning process. Previous research work shows that information technology has become the nervous system of industries (banks) today and as such Nigerian banks which do not have the means to deliver banking services online and real time across all branches within the country and abroad will be termed uncompetitive. The integration of bank structure, business processes and strategies by the use of specialized information technology is considered a vital part of performance management concept. It has to be ensured that strategic changes trigger modification on the business process level and the supporting information technology, and that innovation on the information system intiates the adjustment of the company strategy. Organisations in the financial sector especially banks strive to achieve creation goals for the benefit of their objectives which include among others, increasing income, improving services rendered, expanding the customers base minimising cost of operations. Nigerian economy yearns for development. Irrespective of the fact that she is blessed with enormous natural resources, she remains one of