Ivancevich states that “urgency relates to time” (Ivancevich, 406). Even if the problem has low urgency in the present moment, overtime it can become an organization’s biggest issue. Managers should make decisions right away as to which problems needs immediate resolution. “The Video of the Angry Customer” is a short story in The Heart of Change. This short story addresses the need for urgency and the effectiveness of an increase in urgency by showing its employees a videotape of one of their angry yet important customer addressing his issues. The employee’s reaction was either thy were shocked or fearful, which a sense of urgency grew within them and addressed the need for change. Both authors can agree that a sense of urgency is an effective method that change is needed to occur and it must be done efficiently to have a successful organizational
Ivancevich states that “urgency relates to time” (Ivancevich, 406). Even if the problem has low urgency in the present moment, overtime it can become an organization’s biggest issue. Managers should make decisions right away as to which problems needs immediate resolution. “The Video of the Angry Customer” is a short story in The Heart of Change. This short story addresses the need for urgency and the effectiveness of an increase in urgency by showing its employees a videotape of one of their angry yet important customer addressing his issues. The employee’s reaction was either thy were shocked or fearful, which a sense of urgency grew within them and addressed the need for change. Both authors can agree that a sense of urgency is an effective method that change is needed to occur and it must be done efficiently to have a successful organizational