WK3 Assignment MGT330
Running Head: DUNKIN DONUTS 1
Dunkin Donuts: My Kind of Franchise
Hazel Gregory
MGT 330
Instructor Jamal Ibrahim
December 1, 2014
DUNKIN DONUTS 2
Introduction
I am now a District Manager. The owner of the stores I have been working at has seen and rewarded me for all of my hard work and dedication. Now his plans are to open five new stores for me to head over in the next two years. My first step after the stores are built, are to structure, staff and operate these five locations for this Franchisee. This will be a new step for me; however, this person has put their trust in me. They also know that I am well qualified to get the job done. Now I will lay out my plan to structure, staff and begin operations for the business.
Job Design “Job design occurs when managers determine the tasks needed to be done, who will do them, and the selection criteria to be used to choose employees and place them on the job” ( Reilly, Minnick & Baack, 2011). With job design, I will identify the knowledge, skills and abilities of a job to the person that can complete the job right. I will start by doing a job analysis. This consists of using the three forms, comparison with other companies, experimentation and reflective planning. Comparison can be calling another place and asking if they think Dunkin Donuts is right for the area. Experimentation is what it says. Trying new things to see what works well and works together. The final form is reflective planning. This requires a manager to think about how the job should be designed. I personally would have to use the reflective planning. Even if a job title changes the job itself could stay the same. An example of this could be someone monitoring the internet for false or misleading information about the company. If it was not
Dunkin Donuts: My Kind of Franchise
Hazel Gregory
MGT 330
Instructor Jamal Ibrahim
December 1, 2014
DUNKIN DONUTS 2
Introduction
I am now a District Manager. The owner of the stores I have been working at has seen and rewarded me for all of my hard work and dedication. Now his plans are to open five new stores for me to head over in the next two years. My first step after the stores are built, are to structure, staff and operate these five locations for this Franchisee. This will be a new step for me; however, this person has put their trust in me. They also know that I am well qualified to get the job done. Now I will lay out my plan to structure, staff and begin operations for the business.
Job Design “Job design occurs when managers determine the tasks needed to be done, who will do them, and the selection criteria to be used to choose employees and place them on the job” ( Reilly, Minnick & Baack, 2011). With job design, I will identify the knowledge, skills and abilities of a job to the person that can complete the job right. I will start by doing a job analysis. This consists of using the three forms, comparison with other companies, experimentation and reflective planning. Comparison can be calling another place and asking if they think Dunkin Donuts is right for the area. Experimentation is what it says. Trying new things to see what works well and works together. The final form is reflective planning. This requires a manager to think about how the job should be designed. I personally would have to use the reflective planning. Even if a job title changes the job itself could stay the same. An example of this could be someone monitoring the internet for false or misleading information about the company. If it was not
References: 1) Dunkin’ Brands, ( 2014) Dunkin donuts: About us; DD IP Holder LLC and BP IC Holder LLC Canton 3) Perry, M., More, J., & Parkison, N. (1987) Does your appraisal system stack up. Personal Journal, Vol 5) Souter, R.S. ( 1990) Developing staff managers; Manager’s Magazine Vol.65, Issue 3, pg