nvq 2 3.1 When responding to a complaint you must be polite‚ apologise when needed‚ respond to the complaint as quickly as you can‚ if it is a written complaint make sure that the response is understood‚ inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with. 3.2 The Complaints policy is a recorded and documented procedure that is available to everyone‚ the complainant is listened
Premium Social work International Federation of Social Workers Individual
Observed by your Assessor Seen by expert Witness or Witness Observed by L20 Observer Learner account Learner Name: … …………………………………………………… QCF Unit(s) Learning Outcome(s) Assessment Criteria Evidence Date of Activity: 4222-307 1. Identify legislation and codes of practice that relate to handling information in health and social care The Data Protection Act 1998 is mandatory. All organisations that hold or process personal MUST comply. The Data Protection Act 1998 (DPA
Premium Knowledge Learning Educational psychology
Level 2 Certificate in Supporting Teaching and Learning in Schools Assignment - unit 205 Schools as organisations 1. Complete the table‚ identifying the main types of state and independent schools and describe the characteristics of each (ref: 1.1‚ 1.2) |Type of school: |Characteristics including how the schools are governed | | |
Premium Human rights Tour de Georgia UCI race classifications
Comm 307 Midterm Study Guide Types of Hypotheses: ⁃ tentative statement about the relationship between IV & DV ⁃ One-tailed ⁃ predicts the specific nature of the relationship or difference ⁃ EX: Females will talk more (higher word count) than males in mixed dyadic dinner conversations ⁃ Two-tailed ⁃ predicts significant relationship or difference‚ but does not indicate the specific nature of the relationship ⁃ EX: There is a significant difference in the
Premium Psychometrics Standard deviation
OCR Business and Administration NVQ (QCF) UNIT 203 Title Work in a business environment Level 2 Credit 2 1.1 Describe what is meant by diversity and why it should be valued? Diversity should be respected and valued‚ because nobody is completely the same as anyone else. It is everywhere in our lives which makes rich and varied. In our lives diversity can be defined as differences in heritage‚ race‚ beliefs‚ customs‚ mental capabilities‚ physical appearances etc. It should be valued
Premium Value theory Business Sociology
entitled “Ta-Na-E-Ka‚” by Mary Whitebird tells us about Mary‚ an Indian Kaw girl who tried to avoid the Indians’ old tradition which was called as Ta-Na-E-Ka. The reason why I choose this story to analyze is because I am interested in the existence of the old tradition of Indian living people within the modern culture which is very contrast with the tradition itself. The tradition I am talking about is a tradition of the Kaws that children at a specific age-usually 11 years old-make "Ta-Na-E-Ka"
Premium Sigmund Freud Id, ego, and super-ego
Unit 15 Understanding health and safety in social care settings Understand the different responsibility’s relating to health and safety in social care setting… Identify legislation relating to health and safety in a social care setting The legislations that cover health and safety are health and safety at work act 1974 Management of health and safety act at work regulations 1999 Reporting of induries diseases and dangerous occourences regulations (RIDDOR) 1995 Explain how health and safety
Premium Occupational safety and health Safety Hygiene
Level 2 Certificate in International Trade and Logistics Operations (3293-01) Candidate logbook 501/1989/8 www.cityandguilds.com September 2011 Version 1.0 About City & Guilds As the UK’s leading vocational education organisation‚ City & Guilds is leading the talent revolution by inspiring people to unlock their potential and develop their skills. We offer over 500 qualifications across 28 industries through 8500 centres worldwide and award around two million certificates every year. City &
Premium Transport
Identity Personal Identity includes our values‚ goals‚ likes/dislikes‚ our abilities‚ and our mistakes. It is our style of clothing and the choices that we make in everyday life. Self-Image - what does it mean? Self-image is how you see yourself. This may be how you see yourself or your opinion of who and what you are. It is important as it physically affects your self-esteem and confidence. Self-image includes: What you think you look like How you see your personality What kind of
Free Bullying Self-esteem Psychology
Dr Harold Fredrick Shipman Dr Harold Fredrick Shipman(14 January 1946 – 13 January 2004) was an English and d[->0]octor with 250 plus murders being positively ascribed to him.After his trial‚ the Shipman Inquiry[->1] chaired by Dame Janet Smith[->2]‚ begun on 1 September 2000 and lasting almost two years‚ investigated all deaths certified by Shipman. About 80% of his victims were women. His youngest victim was a 41-year-old man. Much of Britain’s legal structure concerning health care and medicine
Premium Harold Shipman